Refund Policy

If you are a new customer and the tool is not right for you, request a refund within 14 days of your first payment and we will refund it in full — provided you have used less than 20% of your plan's monthly lead allowance. The allowance condition exists because lead data is bought from third-party providers the moment a search runs.

Renewal payments are generally non-refundable. Cancel before your renewal date to avoid the next charge — you keep full access until the end of the period you already paid for. If a renewal was charged and you had not used any of the new period's allowance, contact us within 7 days and we will normally refund it.

Cancelling stops future charges; it does not refund the current period. Upgrades take effect immediately and are charged pro rata by our payment processor. Downgrades take effect at the start of your next billing period, so no refund is due for the difference in the current one.

Allowance already consumed, add-on lead packs that have been used, and accounts closed for a breach of the Terms of Service. Duplicate or clearly erroneous charges are always refunded in full.

If a fault on our side stopped you from using the service for an extended period, tell us. We will normally credit or refund the affected portion of your subscription. Variation in lead volume, match rates or data accuracy between industries and locations is expected behaviour of lead data, not a service fault.

Email us from the address on your account with your account email and the approximate date of the charge. We aim to respond within 2 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

Please contact us before opening a chargeback — nearly everything is faster to resolve directly.

The same terms apply to partner plans. If you bought access from a partner running their own branded version of the software, your refund is handled by that partner under their policy, not by us.